About cookies

On 1st July 2011, changes were made to the Law on Electronic Communications (2003:389). This means that when you visit a website, you may need to explicitly agree to the website's use of cookies.

Some cookies are necessary for alfakassan.se to operate effectively and these have already been saved temporarily onto your computer. They will, however, be deleted as soon as you close your web browser. Cookies are also used on Alfa-kassan's website to ensure that visitors receive a better user-experience.

You will, therefore, need to permit the storage of cookies on your computer in order to be able to use the site in the way in which we've intended.

Contact us

Alfa-kassan´s customer service includes our website, voice-mail service, as well as personal service by telephone.

 

Website

You can use our website to request that the relevant forms be sent to you (or you can download them directly) if you wish to join Alfa-kassan or apply to receive a benefit. You can also use the in-built e-mail service to contact us. Select the most appropriate subject of your message from the list on the left-hand side of this page. You can also use the links in this list if you wish to register a change of address or order a new benefit card ("kassakort").

 

E-mail address

You can always contact our customer service by sending a message to post@alfakassan.se. Remember all certificates must be printed off and the originals sent in by post (in an envelope). You cannot scan them and send them by email.

If you have been working abroad and are intending to apply for unemployment benefit from Alfa-kassan, you must send an email to ees@alfakassan.se with your contact details and state in which country you have been working. It is important that you contact us as soon as you can. 

 

Post address

Send all your forms, documents and certificates to the following address:

Arbetslöshetskassan Alfa
827 82  Ljusdal

NOTE! Your benefit card should be sent to the address printed on it.

 

Visiting Address

You can also visit your nearest branch to get any help you need.

Alfa-kassan in Sundbyberg
Löfströms allé 5



Alfa-kassan in Hemse
Färgerigatan 2

Visiting hours: 8.00am - 4.25pm

Alfa-kassan in Ljusdal
Bokhandlargränd 8

Visiting hours: 09.00am-12.00am and 13.000pm-14.00pm

 

 

Alfa-kassan in Borås
Åsboholmsgatan 6

Visiting hours: 9.00am - 12.00am 


 

Personal service

Telephone

You can speak with our customer service personnel by telephone; ring 0771-55 00 99. Our telephone hours are Mon - Fri 8am - 4pm (the day before a public holiday, we are only open between 8am - 12am).

From 26th of June to 18th of August 2017 the opening hours for our customer service are 8am - 12am and 1pm - 4 pm.

The phone queue to customer service is generally longer on mondays and tuesdays. If you want to avoid long phone queues you can call later in the week. The table below shows what time in the day you should call to have the best chance to quickly get in touch with our customer service. 

 

Voice-mail

Alfa-kassan"s voice-mail service (0771-55 00 99) provides you with information about unemployment insurance and the conditions for joining us and receiving benefits.



Updated: 2017-06-27


The Toolbox

Log in

Mina sidor

This is where you who are receiving benefits from Alfa-kassan can get an overview of your benefits and your coming payments.

The Alfa-portal

This is where you will find information about your registration with us, and the fees you have paid in, etc.

Address

Send all your forms, documents and certificates to the following address:
Arbetslöshets-
kassan Alfa, 827 82 Ljusdal