The queueing time is the time it takes from when we receive an application to when we begin to process it
For us to be able to make a decision, we require a completed "unemployment benefit card" ("kassakort"), a "work certificate from your employer" ("arbetsgivarintyg"), as well as your notification of unemployment. A guide outlining what you need to do in order to obtain benefits can be found in the If you become unemployed section.
If any important information is missing, the processing of your application can be delayed. Once a decision has been made, it will take approximately one week before any benefit payments are made.
Current queueing times
The approximate queueing times for correctly-submitted applications that have been received by Alfa-kassan are, currently:
| Type of application
| New applications for benefits
| Applications relating to EU cases
| Cases that are to be reviewed
Speedier payment of benefits
In order for your application to be processed as quickly as possible, please ensure that you submit everything. To learn more about the information that we need in order to be able to deal with your request as quickly as possible, read here.
If you have any questions regarding your benefits, you can contact us either by phone or by e-mail.