About cookies

On 1st July 2011, changes were made to the Law on Electronic Communications (2003:389). This means that when you visit a website, you may need to explicitly agree to the website's use of cookies.

Some cookies are necessary for alfakassan.se to operate effectively and these have already been saved temporarily onto your computer. They will, however, be deleted as soon as you close your web browser. Cookies are also used on Alfa-kassan's website to ensure that visitors receive a better user-experience.

You will, therefore, need to permit the storage of cookies on your computer in order to be able to use the site in the way in which we've intended.

Contact us

Protect yourself and others 

Due to the ongoing situation we advise you not to visit our office. Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus. We recommend you to be cautious and informed about current situation.

If you would like to get in contact with us, you can do one of the following things:

  • Visit our website www.alfakassan.se.
  • Log on to our e-services Mina sidor if you want to apply for unemployment benefit and if you already have benefit from us. On Mina sidor you can also send us a message.
  • Log on to our e-service Ansök om anslutning online if you want to join Alfa-kassan.
  • Log on to our e-service Min anslutning if you already are a member.
  • For further questions please contact our customer service by calling: 0771-55 00 99 or sending an e-mail to: post@alfakassan.se.

Dangerous infectious disease

You can reduce your chances of being infected or spreading COVID-19 by taking some simple precautions:

  • Not visiting our offices if you are sick. That applies even if you have a meeting booked or want to ask us questions.
  • Not shaking hands when you greet someone.
  • Coughing and sneezing into your flexed elbow or tissue.
  • Washing your hands regularly and thoroughly.
  • Clean your hands with an alcohol-based hand rub if you are not able to wash your hands with soap and water.
  • Avoid touching your nose, mouth and eyes.

You can use our e-service Mina sidor or Min anslutning if you wish to apply to receive a benefit or if you wish to join Alfa-kassan.

You can also use the in-built e-mail service to contact us. Select the most appropriate subject of your message from the list on the left-hand side of this page. You can also use the links in this list if you wish to register a change of address or order a new benefit card (tidrapport).


Post address

Send all your forms, documents and certificates to the following address:

Alfa-kassan
FE 69
930 88 Arjeplog

NOTE! Your benefit card should be sent to the address printed on it.


Visiting addresses

If you are not using our e-service Mina sidor, you can submit your documents to us at one of the addresses below:

Alfa-kassan Sundbyberg
Löfströms allé 5 

Visiting hours Monday - Friday: 10-14
The day before public holiday our opening hours are 8-12

Alfa-kassan Ljusdal
Bokhandlargränd 8

Visiting hours Monday - Friday: 9-12

Alfa-kassan Hemse
Färgerigatan 2

Visiting hours Monday - Friday: 8-15
The day before public holiday our opening hours are 8-12

Alfa-kassan Borås
Åsboholmsgatan 6

Visiting hours Monday - Friday: 9-12


Personal service

You can speak with our customer service personnel by telephone 0771-55 00 99

Telephone hours Monday - Friday: 8-16
The day before public holiday our opening hours are 8-12

The phone queue to customer service is generally longer on Mondays and Tuesdays. If you want to avoid long phone queues you can visit Mina sidor or Min anslutning.


General inquiries

You can always contact our customer service by sending a message to post@alfakassan.se. If you are intending to apply for unemployment benefit send a message via Mina sidor. If you are a member at Alfa-kassan send a message via Min anslutning. 


EU/EEA-country or Switzerland

If you have been working in an EU/EEA-country or Switzerland you can apply for unemployment benefit through our e-service Mina sidor. Once we have registered your application, you will receive a message from us with information about any additional documents you have to submit.  

If you have been working in a EU/EEA-country or Switzerland and you do not have an electronic ID, you can send a message to ees@alfakassan.se. State the country you have been working in and for how long you have been working there.

Please do not state your Swedish personal identity number or co-ordination number, or attach documents with sensitive personal data, in the e-mail. Due to the ongoing situation our response time is longer than usual.


Updated: 2020-07-14


Shortcuts

Log in

Mina sidor

This is where you who are receiving benefits from Alfa-kassan can get an overview of your benefits and your coming payments.

Min anslutning

This is where you will find information about your registration with us, and the fees you have paid in, etc.

Address

Send all your forms, documents and certificates to the following address:
Alfa-kassan
FE 69
930 88 Arjeplog